Legal
Cancellation Policy
Last updated: August 2026. We understand that plans change. Here's how cancellations work at Triumph.
1. Cancellation by Rider
Cancellations should be made as far in advance as possible. Cancellations made with less than 2 hours notice before the scheduled pickup time, or no-shows, may be subject to a cancellation fee. To cancel a ride, call 219-951-2730 or use the Triumph app.
2. Cancellation Fees
A cancellation fee may apply if a ride is cancelled with less than 2 hours notice or if the rider is a no-show at the scheduled pickup time. The fee amount depends on the vehicle type and distance. You will be informed of any applicable fees at the time of cancellation.
3. Cancellation by Triumph
In rare circumstances, Triumph may need to cancel a scheduled ride due to weather, vehicle breakdown, driver availability, or other circumstances beyond our control. In such cases, we will notify you as early as possible and make every effort to arrange alternative transportation. No charge will apply for rides cancelled by Triumph.
4. Recurring Ride Programs
Facility partners and riders with recurring ride programs (such as dialysis transport) may have specific cancellation terms defined in their service agreements. Those terms shall govern cancellations for those programs.
5. Weather & Emergencies
Triumph reserves the right to cancel or reschedule rides due to severe weather, road closures, or other safety concerns. In such cases, no cancellation fee will be charged, and we will work with you to reschedule at the earliest available time.
6. Refunds
If a ride is cancelled by Triumph or cancelled by the rider with sufficient notice, any charges already processed will be refunded in full. Refunds typically appear on your account within 3-5 business days.
7. Contact Us
Questions about our cancellation policy? Contact us at info@triumphtransitcare.org or 219-951-2730. Triumph Non-Emergency Medical Transportation, serving Indiana and surrounding areas.
Triumph Non-Emergency Medical Transportation
219-951-2730 | info@triumphtransitcare.org
Serving Indiana and surrounding areas.
This Cancellation Policy is provided for general informational purposes and should be reviewed by legal counsel for your specific compliance needs.
Need to cancel or reschedule a ride?
Our dispatch team is available 24/7 to help with cancellations and rescheduling.