Legal
Privacy Policy
Last updated: July 2026. Your privacy and the protection of your health information are fundamental to how Triumph operates.
1. Introduction
Triumph Non-Emergency Medical Transportation ("Triumph," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our transportation services. We operate in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Indiana and federal privacy laws.
2. Information We Collect
We collect information necessary to coordinate transportation, including: your name, contact information (phone, email, address), patient name and mobility needs, pickup and destination addresses, appointment dates and times, and any special requirements you share. For facility partners, we collect organization details, contact information, and service requirements. We do not request detailed clinical or medical records through our website forms, and we ask that you avoid submitting protected health information (PHI) through online forms.
3. How We Use Your Information
We use collected information to: schedule and coordinate transportation, communicate ride status and confirmations, process billing and payments, comply with legal and contractual obligations, maintain trip documentation for facility partners, and improve our services. We never sell your personal information to third parties.
4. HIPAA Compliance & PHI
Triumph is a HIPAA-aware organization. All staff receive HIPAA training. Our systems use encryption and access controls to protect PHI. Information shared for transportation coordination is handled securely and used only for its intended purpose. Trip documentation is maintained in compliance with HIPAA privacy and security rules.
5. Information Sharing
We share information only as necessary to provide transportation services — for example, with drivers assigned to a trip, or with facility partners who refer patients. We may disclose information when required by law, subpoena, or to protect the safety of patients or others. We do not sell or rent your personal information.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including encrypted systems, access controls, staff confidentiality agreements, and secure methods for referrals and trip documentation. However, no method of transmission or storage is 100% secure.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookies through your browser settings. We do not use cookies to collect sensitive health information.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us using the information below.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at info@triumphtransitcare.org or 219-951-2730. Triumph Non-Emergency Medical Transportation, serving Indiana and surrounding areas.
Triumph Non-Emergency Medical Transportation
219-951-2730 | info@triumphtransitcare.org
Serving Indiana and surrounding areas.
This Privacy Policy is provided for general informational purposes and should be reviewed by legal counsel for your specific compliance needs.